What you get
- Connects to Confluence, Notion, and SharePoint
- Role-aware answers for employees vs. admins
- Opens Jira or ServiceNow tickets on escalation
Example exchange
My VPN keeps disconnecting every few minutes.
That usually means the client is on an old build. Update GlobalProtect to 6.2.3 from the self-service portal, then reboot. If it still drops, I'll open a P2 ticket with NetOps.